Frequently Asked Questions
Everything you need to know about your SINCERELY YOURS beauty journey.
Are SINCERELY YOURS products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All SINCERELY YOURS products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for opened cosmetics?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been lightly used.
Do your products contain parabens or sulfates?
No. Our 'Clean Promise' ensures that every formula is free from parabens, sulfates, phthalates, and synthetic fragrances to keep your skin healthy and glowing.
How can I track my shipment?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.